Ever since I saw the note that the Patron Design Request forum was being replaced, I've tried clicking through & commenting on the new pages but I can't. I am told to login (which I already am at the old site) & when I try, I get a popup saying I'm not found, then it scans, finds that I'm already logged in, welcomes me by name, & then nothing. I can type in the fields but I can't post anything as I'm not logged in. The rest of PS works the way it always has, it's just the new feedback pages that don't work.
Are the new sections in beta testing & only a few can use them or is there a problem? Help! And thank you!!
Hm...interesting. As far as I know the feedback pages are not in beta and should be available to all (you're talking about the feature / design request pages?). Sounds like something weird might be happening with the browser. Would you be willing to try an alternate browser for me and see if that solves the issue?
Hi Thani -Thanks for getting back to me. I didn't think they were in beta but thought I'd check, just in case. I'm currently in Firefox 73.0.1 (which is the one that doesn't work). I have both Chrome & Safari & will check them now.
Update - both Safari (12.1.2) & Chrome (80.0.3987.122) took me to the same page as Firefox & both requested that I sign in. The difference, though, is that when I clicked on 'sign in' in both Safari & Chrome, it recognized I was signed in on the main site & updated the new page (Specific Design Requests) so that I am signed into the site. This is where Firefox short circuits - it does the verification but doesn't actually sign me into the page. I still see the box in the upper right asking me to sign in with DigitalScrapbook.com after it recognizes me as signed in on the main PS site.
Hi Sarah!
Thanks for the update. It looks like it's working fine on our end with Firefox, so it could just be that your browser has some setting that's conflicting with what's going on in that page that browser reset would fix. If that's something you'd be interested in doing we have an article that will point you how to do that here (paragraph #4).