I can't download anything.

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I can't download anything.

Hello smiley
Since yesterday, it is impossible to download anything, I always get this message :

Aucune information de style ne semble associée à ce fichier XML. L’arbre du document est affiché ci-dessous.
(translation: No style information appears to be associated with this XML file. The document tree is shown below. )
<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>RG8E106JF02K64C0</RequestId>
<HostId>
EreQkSbjZbVjZDZOVObeWlVkPZokvQdnMShqgoBNxqqP8G8tkvd94VSB/IuBMLRCwE6VM+37+Xs=
</HostId>
</Error>

What is the problem please ? Why my access is denied ?
Thank you in advance for your kind help ☺

Me too having the same issue. And the download count minuses too. smiley

Same here.
I already posted this in the sticky thread on top for the DL problems.
It started yesterday, for me the first item posted after midnight (my timezone)
Water & sand paper by Laura Dulle is the first one I could not DL.
I cleared my cache, so that is not the problem.

It is in the commons & in the graphics. I had no problems with DL a kit (only tried one)

Anjana, normaly you should be able to redownload these items, once everything is fixed.

I've been unable to download new graphics since yesterday, too, but I'm able to download graphics those were uploaded 3 months ago.

I downloaded my limit of 5 kits this morning, but I can't download anything in Graphics or Commons. It also shows I downloaded a layout template, but it didn't work. So, I'm right with you all on this one. I thought it might've been fixed after the site maintenance earlier today...guess not. Hopefully, the right people see this thread and fix the issue soon.

still the same problem with DL from commons en graphics..
Marisa's new template kits DL just fine.

Hi everyone!

You've probably seen Jordan's announcement. We've gotten this mostly fixed, and for the file types that still aren't working - we're working hard with our designers to get those back up asap.

Thank you for your patience!